Shipping policy

Shipping Policy 

We are committed to providing a transparent and reliable shipping experience in accordance with applicable European Union consumer protection laws.

Order Processing (Handling Time)

All orders are processed within 3–5 business days (excluding weekends and public holidays).
We aim to dispatch orders as quickly as possible, and many orders are shipped within 24 hours or the next business day.

Weekend & Holiday Orders

Orders placed after 11:00 AM on Saturdays, Sundays, or public holidays will be processed on the next business day.

Estimated Delivery Time

Once dispatched, delivery typically takes 8–14 business days.

Please note that delivery times are estimates and may vary depending on your location, customs processing (if applicable), and carrier operations.

Delays & Exceptional Circumstances

While we make every effort to meet the estimated delivery times, delays may occur due to factors beyond our control, including but not limited to:

  • Logistics disruptions
  • Supplier delays
  • Customs clearance procedures
  • High seasonal demand

In such cases, delivery may take longer than expected.

Shipping Responsibility

Once your order has been handed over to the shipping carrier, delivery is managed by a third-party provider. While we monitor shipments, we cannot guarantee exact delivery dates.

Consumer Rights

  • Customers have the right to receive their goods within the agreed timeframe.
  • If your order has not arrived within 30 days (unless otherwise agreed), you may be entitled to request a solution, including a replacement or refund.

Contact Information

If you experience any issues with your delivery or have questions about your order, please contact our support team:
[info.eluviastore@gmail.com]